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by JulieW
- Shop Consultant
Packaging a negative
The taste of this revised product is good, however, I hate the new packaging! This is a large cardboard cylinder that is doubled - a full cardboard cylinder with another one that slides over it. What a cumbersome item, no way to ever travel with this product as is. Also, why be so wasteful and use so much material for packaging? Yes, it looks good on a shelf....but what happened to the company's concern about its footprint? The small slits to open the individual pieces are inconsistent as well. I had to open some with a scissors.
Response from Customer Service:
Thank you so much for your honest feedback about OPC-3® Burst. We’re glad to hear you enjoy the taste, but we appreciate you bringing your concerns about the packaging to our attention. Your comments about the size, convenience, and material usage are important, and we will share them with our product managers for their review. Input like yours helps us continue to improve both our products and customer experience. Thank you again for taking the time to let us know your thoughts.
by NicoleR
- Shop Consultant
opc3 chews
Im not going lie I miss the dna miracles and the opc3 chews. They are much easier to open for my arthritic hands and I thinks they tasted better and lasted longer. Still use these but I do like the option to choose one or the other.
Response from Customer Service:
Thank you for sharing your feedback about the OPC-3® Burst. We appreciate hearing about your experience and understand that you miss the DNA Miracles and original OPC-3 chews, especially because they were easier to open and had a taste and texture you preferred. We value your suggestion about offering both options and will be sure to share your comments with our product managers. Your input is important to us as we strive to improve our products and provide better choices for our customers. Thank you again for your thoughtful review.
by Anonymous
They Work Great
They are much easier to chew than the old formula, they work great, which is what is important! They are great for travel and if you need a little more. No water needed just pop one in; I highly recommend them.
Response from Customer Service:
Thank you so much for your wonderful feedback on OPC-3® Burst! We’re thrilled to hear that you enjoy the new formula and find it convenient and easy to use, especially when traveling or on the go. Your recommendation means a lot to us. Thank you for taking the time to share your experience and for being a valued customer!
by ChristineP
Terrible
The original opc3 chews really helped....why can't they leave a good product alone.....i will not buy this new one...I HOPE THEY WILL GO BACK TO THE ORIGINAL OPC CHEWS
Response from Customer Service:
Thank you for sharing your feedback on OPC-3® Burst. We’re sorry to hear that you preferred the original OPC-3 chews and are disappointed with the new product. We appreciate you taking the time to let us know your thoughts, and we will be sure to share your comments with our product managers for their review. Your input is important to us, and we value your perspective as we continue to improve our products. Thank you again for reaching out.
by ShaniceW
- Shop Consultant
These are disgusting!
I want the original chews back! I literally couldn't finish one of these because it tasted so bitter at the end. I'm so disappointed that this is another product that I have to remove from my list....
Response from Customer Service:
Thank you for taking the time to share your honest feedback on OPC-3® Burst. We’re truly sorry to hear that your experience with the product was disappointing and that you didn’t enjoy the taste. We understand how important it is to have products that you enjoy and look forward to using, so we appreciate you letting us know about your preferences and your desire for the original chews to return.
Your comments have been noted, and we will make sure to share your feedback with our product managers and development team. Customer insights like yours are very valuable as they help us improve our products and better serve your needs. Thank you again for your input, we hope to be able to exceed your expectations in the future. If you have any further suggestions, please don’t hesitate to reach out.