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by DanS
Clumping
I have been using this product for over 30 yrs & have been very happy with it. However, for the last 4-5 I have ordered it, it has turned clumpy after it was opened. It sticks to the top & makes it very hard to open & close the container. And lately, the B vitamin complex has been doing the same thing. I thought maybe the sugar content was higher in these 2 products. However, upon reading the labels, I found that it's the same as other products in the line.
Response from Customer Service:
Thank you for sharing your honest feedback about Isotonix® Vitamin C. We’re sorry to hear about your experience with clumping, difficulty dissolving, and the taste. Your comments are important to us and we appreciate you taking the time to let us know.
Clumping can sometimes occur when the product is exposed to heat or moisture, as certain ingredients are hygroscopic and readily absorb moisture from their environment, especially during high temperatures or humidity. While we understand this can be inconvenient, please rest assured that it does not affect the efficacy or potency of the product.
Thank you again for your feedback. If you’d like further assistance or have questions about your order, a customer service representative will reach out to you soon.
by RebeccaG
- Shop Consultant
Daily Routine
I love the taste. Being isotonix no pills it absorbs and I get the full benefit. I take it year round because I work in the public everyday!
Response from Customer Service:
Thank you so much for your wonderful review of Isotonix® Vitamin C! We're delighted to hear you enjoy the taste and appreciate the easy absorption that comes with the Isotonix formula. Your commitment to making it part of your daily routine means a lot to us. Thank you for being a valued customer!
by RoxanneR
- Shop Consultant
Isotonix Vitamin C
I love my vitamin C because of it's delivery system and it promotes skeleton, muscle and skin health!
Response from Customer Service:
Thank you so much for your fantastic review of Isotonix® Vitamin C! We're thrilled to hear you appreciate its unique delivery system and the support it provides for your wellness goals. Your feedback means a lot to us. Thank you for being a valued customer!
by WandaJ
- Shop Consultant
All the products I order are great
All the products I order are great
Response from Customer Service:
Thank you so much for your wonderful review! We're delighted to hear that you've been pleased with all the products, including the Isotonix® Vitamin C, you've ordered. Your support means a lot to us. If you ever have questions or need help, we’re always here for you. Thank you for choosing Isotonix!
by JohnS
questions
It took a lot effort to order the product, which should have been on auto-shipped. It alos took a long time to receive the product
Response from Customer Service:
Thank you so much for your feedback and for sharing your experience with Isotonix® Vitamin C Powder. We appreciate your questions and are sorry to hear that the order was difficult to place. That is a frustrating situation for anyone, and one I, myself, am far too familiar with.
We would also like to apologize for the delay in receiving your Vitamin C. It is one of our most popular items, and we've had a hard time keeping it in stock recently. I am happy to report that some of the issues contributing to the delay have recently been resolved, and we are expecting a smoother ordering and AutoShip experience going forward.
A Customer Service representative will be reaching out to you directly to further assist and ensure your concerns are addressed. Thank you again for your patience and for bringing this to our attention. If you have any other questions, please don’t hesitate to ask.